Ready to find your glow?

Booking guide

  1. Read our Preparation Guide & Terms of Service so that you can have the best experience

  2. Please pick your preferred slot and we will be in touch with you shortly via WhatsApp

  3. Thereafter, you may place your deposit (and weekend surcharge, if applicable) to secure your slot

Book an appointment

How to prepare for your session

Here are a few key points to ensure we have a smooth and enjoyable session:

On the day

  • Each slot at Chroma by Charlene is reserved exclusively for the client.

  • Clients should arrive on time.

  • Please ensure you have allocated sufficient time for your session.

  • Chroma by Charlene cannot guarantee optimal results for rushed appointments.

Prep

  • Clients are recommended to arrive with a clean, bare face for the most accurate colour analysis.

  • Makeup remover is provided for clients who need it.

  • ​Avoid facial treatments before the appointment, as they may alter your natural skin tone.

  • Clothes are not provided for photoshoots. 

  • We are happy to provide guidance on styling, but clients are responsible for bringing the necessary outfits and accessories.

  • We recommend wearing a solid-coloured top in a shade you feel confident in.

  • Bring along your daily makeup if your session includes a complimentary makeup pouch analysis.

Safety

  • Clients who are feeling unwell (e.g., flu, fever) should reschedule for the safety of both parties.

  • Chroma by Charlene operates in a home studio with cats. While every effort is made to minimize cat fur in the studio, we cannot guarantee a completely dander-free environment. Please keep this in mind if you have cat allergies.

  • If you are sensitive to cats, please inform us in advance, and we will ensure they are confined during your session.

Studio Etiquette

  • Clients may arrive up to 5 minutes before your scheduled appointment. Please avoid arriving too early, as we may not be able to accommodate you.

  • No food or drinks are allowed in the studio.

  • Each client may bring one accompaniment per session.

Terms of service

By booking a session with Chroma by Charlene, you agree to the following terms of service.

Booking

  • All bookings should be made through the booking link or through WhatsApp.

  • Upon receiving our confirmation via WhatsApp, a 50% deposit is required within 24 hours to secure your booking.

  • Upon making the deposit, please send the screenshot to us via WhatsApp.

  • Failure to do so will result in the slot being released for other bookings.

Cancellation

  • Cancellations or no-shows will result in a forfeited deposit or a rebooking fee.

  • Please only book your session when you are certain you are able to attend, as cancellations at short notice may affect availability for other clients.

Rescheduling

  • Rescheduling is allowed up to 14 days before the scheduled session without charge.

  • Clients are allowed to reschedule once at no charge. A $50 fee will apply for the second reschedule onwards.

  • Rescheduling within 13 days of the session will incur a $50 fee.

  • Rescheduling within 48 hours of the session will result in the full deposit being forfeited.​

  • If a session is rescheduled and there is a change in pricing, the latest pricing will be applied.

  • Please only book your session when you are certain you are able to attend, as rescheduling at short notice may affect availability for other clients.

Payment + Refund

  • Payments are accepted via PayNow or bank transfer.

  • All payments and deposits made to Chroma by Charlene are non-refundable.

  • In the event of accidental excess payment, a service charge will be applied for refunds.

Photo Retouch

  • Chroma by Charlene will make reasonable efforts to accommodate the requested edits, but feasibility may vary.

Photography + Social Media

  • Photos will be taken during the session for reference and documentation.

  • By booking a promotional model session, clients agree to the use of their likeness in any promotional materials, website, and social media channels.

  • Chroma by Charlene reserves the right to use photos from the session for marketing, portfolio, and promotional purposes.

  • If you prefer not to have your images used, please inform us before the session and a separate agreement can be arranged.

  • Clients are welcome to take photos for personal use but should avoid recording full sessions.

Service Limitations

  • Color analysis results depend on individual skin undertones, lighting, and other factors. Results are subjective and may vary slightly.

  • The service provides recommendations, but clients should make final purchasing decisions based on personal preferences.

  • Chroma by Charlene reserves the right to decline services if a client is uncooperative or violates terms.

Liability + Disclaimer

  • Chroma by Charlene is not responsible for allergic reactions, dissatisfaction, or client decisions based on the analysis.

  • Clients may bring their own products if preferred—please inform us in advance.

  • Recommendations are non-binding and do not guarantee specific results in shopping or styling.