Frequently Asked Questions
Booking
What is your booking process?
Please refer to our Booking Guide for a detailed breakdown of the booking process.
When should I book?
You may book as early as 1 year before your wedding date, or as soon as bookings open. All reservations are on a first-come, first-served basis and subject to the artist’s availability.
Can I "soft book”?
Unfortunately, we do not cater to “soft bookings”. All bookings come on a first come, first served basis and will be reserved exclusively for you upon the payment of the booking fee. We are not able to hold dates or time slots at point of enquiry.
Can I book first, and confirm details such as date/time later?
We may have other bookings in place prior or after your booking. With the nature of our work, we are unable to proceed with confirmation of a booking without a firm date and call time.
Bridal Preview
How many looks can I try during the Bridal Preview?
Unless specified in your package, our Bridal Preview caters for 1 makeup and 1 hairstyle. If you have more than 1 makeup and hairstyle booked for your big day, you may like to have a moodboard of concepts or looks that you are hoping to achieve and discuss the looks you like with the artist. The artist will advise you accordingly and suggest options that work.
Can I use Bridal Preview for other events such as solemnization or pre-wedding shoot?
Our Bridal Previews are set to prioritize planning, preparation and ensuring a fuss-free experience for your big day. The Bridal Preview will not be an actual complete look – skin prep and base work are not catered to and for other event purposes. Hence, the Bridal Preview is strictly a trial for your big day only and shall not be used for other events.
Can I have the Bridal Preview earlier than 1 month before the event date?
The Bridal Preview will be scheduled approximately 1 month before the event date. This is to ensure a close accuracy of the bride’s skin skin and hair condition while securing sufficient time to prepare before the big day.
Where will the Bridal Preview be held?
The Bridal Preview will be conducted at the artist’s studio, located in Fernvale, Sengkang.
Bridal Preview can also be arranged at your preferred location for a fee of $70.
Colour Analysis
Where will the Colour Analysis be held?
The session will take place at Aura and Chroma’s shared studio in Fernvale, Sengkang. As our studio is by invitation only, the exact address will be shared with you once your booking is confirmed.
When can I have my Colour Analysis session?
We recommend scheduling your Colour Analysis before gown or suit shopping, so you can confidently choose outfits in shades and fabrics that bring out your best.
Our Colour Analysis sessions are typically held on weekdays at our studio in Fernvale, Sengkang.
You may book your Colour Analysis session here.
How do I prepare for my Colour Analysis session?
Please read our guide on how to prepare for your Colour Analysis session.
Reschedule & Cancellations
Pre-Wedding Shoots
Should bad weather hinder your pre-wedding photoshoot schedule, you may liaise with the artist if your photographer recommends a postponement. However, if the artist is already present at your location for the makeup and hair session, the artist will not be held responsible to provide an additional session for you.
Weddings
In the rare event of a wedding cancellation or postponement, booking fees are generally non-refundable. However, we understand that unforeseen and compassionate circumstances (such as bereavement or serious illness) may arise, and these will be reviewed on a case-by-case basis with care. For postponements due to other reasons, we will do our best to accommodate your new date, subject to availability. Please note that booking fees cannot be refunded if the new date cannot be secured.
Can I change my mind?
We understand that wedding decisions take time. To ensure fairness, the booking fee is non-refundable in the event of a cancellation. If you’d like more clarity before securing your date, we recommend booking a bridal preview — it’s a wonderful way to explore your look and feel confident moving forward.